Privacy Policy

1. Introduction

Cloud 9 Cafe is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile application, or services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email, address, table booking info.
• Account Information: Login credentials and profile details.
• Order Details: Items ordered, payment history, delivery info.
• Device & Usage Data: IP address, browser, device type, pages viewed.
• Payment Info: Processed securely through third-party payment providers.

3. How We Use Your Information

Your information is used to:

• Process and deliver food orders
• Manage table reservations
• Send order updates and notifications
• Improve site performance and user experience
• Provide customer support
• Send promotional offers (only if you opt-in)
• Maintain security and prevent fraud

4. Sharing of Information

We only share your information when necessary:

• Delivery partners to deliver your order
• Payment processors for secure transactions
• Service providers such as SMS, hosting, or analytics tools
• Legal authorities if required by law

We never sell your personal data to third parties.

5. Cookies and Tracking

We use cookies to enhance your browsing experience, improve personalization, store login details, and analyze usage. You may disable cookies in your browser, but some features may not function properly.

6. Data Security

We follow industry-standard methods to protect your information, including encryption, secure servers, and restricted access.

However, no method of transmission is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal information
• Update or correct your details
• Request deletion of your account
• Opt-out of marketing communications

8. Data Retention

We retain your information as long as your account remains active or as needed to provide services or meet legal obligations.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates are effective immediately once posted on our website.

11. Contact Information

For questions or requests regarding this policy, please contact us: