Terms and Conditions

1. Acceptance of Terms

Welcome to Cloud 9 Cafe. By accessing and using our website, mobile application, or services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Provided

Cloud 9 Cafe operates a restaurant and online food ordering platform located at Devinagar-11, Butwal, Nepal. We provide:

• Online menu browsing and food ordering
• Table booking and reservation services
• Food delivery and pickup services
• Customer account management

3. User Accounts

To place orders, you must create an account with accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and up-to-date contact information

4. Orders and Payments

When placing an order through our platform:

• All prices are in Nepali Rupees (NPR) and include applicable taxes
• We reserve the right to refuse or cancel orders at our discretion
• Payment must be made in full before order fulfillment
• We accept cash on delivery and online payment methods
• Order confirmation does not guarantee availability of all items

5. Delivery Policy

Our delivery services are subject to:

• Delivery times are estimates and may vary based on location and demand
• Delivery charges may apply based on distance and order value
• You must be available at the delivery address to receive your order
• We are not responsible for delays due to weather or unforeseen circumstances

6. Cancellation and Refunds

Orders may be cancelled within 5 minutes of placement. After food preparation begins, cancellations may not be possible. Refunds will be processed according to our refund policy:

• Full refund for cancelled orders (within allowed timeframe)
• Refunds for quality issues will be evaluated case-by-case
• Refunds typically processed within 5-7 business days
• No refunds for change of mind after preparation begins

7. Food Safety and Allergies

While we take food safety seriously, customers are responsible for:

• Informing us of any food allergies or dietary restrictions
• Understanding that our kitchen handles various ingredients
• Cross-contamination may occur despite our best efforts
• Consuming food within recommended timeframes

8. Intellectual Property

All content on our platform, including logos, images, text, and designs, are the property of Cloud 9 Cafe and protected by intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

9. User Conduct

Users must not:

• Provide false or misleading information
• Abuse or harass our staff or delivery personnel
• Attempt to hack or disrupt our services
• Use our platform for fraudulent activities
• Violate any applicable laws or regulations

10. Limitation of Liability

Cloud 9 Cafe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of your order.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of Nepal. Any disputes shall be resolved in the courts of Butwal, Nepal.

13. Contact Information

For questions about these terms, please contact us: